Privacy Policy

Last updated: December 2024

CRS Roofing & Construction ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.crsroofer.com, use our services, or interact with us in connection with our roofing and construction services in Amarillo and the Texas Panhandle region.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Request a quote or consultation for roofing services
Schedule a roof inspection or maintenance appointment
Contact us through our website, phone, or email
Submit forms on our website or provide information during service calls
Engage our services for roof replacement, repair, or restoration projects
Work with us on insurance claims assistance
Sign up for our newsletter or marketing communications

This information may include:

Name and contact information (address, email, phone number)
Property details and location information
Insurance information and claim details
Payment and billing information
Project specifications and service preferences
Emergency contact information
Communication preferences

Property and Project Information

In connection with our roofing services, we may collect:

Property photos and documentation for inspections and project records
Roof measurements and structural assessments
Storm damage documentation and repair estimates
Before and after project photographs
Material specifications and installation details
Warranty and maintenance records

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and geographic location
Browser type and version
Operating system and device information
Pages visited and time spent on our website
Referring website or source
Date and time of visits
Click-through and interaction data

How We Use Your Information

We use the collected information for various purposes related to our roofing and construction services:

Service Delivery

Providing roofing consultations, inspections, and services
Scheduling appointments and coordinating project timelines
Communicating about your roofing project or service needs
Processing payments and managing billing
Assisting with insurance claims and documentation
Providing emergency roofing services
Maintaining warranty records and service history

Business Operations

Improving our services and customer experience
Responding to customer inquiries and support requests
Conducting quality assurance and training
Complying with legal and regulatory requirements
Managing business records and documentation
Analyzing service trends and customer needs

Marketing and Communication

Sending service reminders and maintenance notifications
Providing updates about our services and promotions
Sending newsletters and educational content about roofing
Conducting customer satisfaction surveys
Marketing our services to potential customers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and collect information about how you use our services.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly and provide requested services
Performance Cookies: Help us understand how visitors interact with our website
Functional Cookies: Enable enhanced functionality and personalization
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our website.

Third-Party Services and Integrations

We may use third-party services to support our business operations and improve our services:

Google Analytics: For website traffic analysis and user behavior insights
Google Maps: For location services and project mapping
Payment Processors: For secure payment processing and billing
Customer Relationship Management (CRM) Systems: For managing customer interactions and service history
Email Marketing Platforms: For newsletter delivery and communication
Cloud Storage Services: For secure data storage and backup
Insurance Software: For claims processing and documentation
Social Media Platforms: For marketing and customer engagement

These third parties may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With contractors, suppliers, and service providers who assist in delivering our services
Insurance Companies: When assisting with insurance claims and required documentation
Legal Requirements: When required by law, court order, or government regulations
Business Protection: To protect our rights, property, or safety, or that of our customers or others
Business Transfers: In connection with any merger, sale of company assets, or acquisition
Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of sensitive data during transmission and storage
Access controls and authentication protocols
Regular security assessments and updates
Employee training on data protection practices
Secure storage of physical documents and records
Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Customer Service Records: Maintained for the duration of our business relationship and up to 7 years thereafter
Project Documentation: Retained for warranty periods and potential insurance or legal requirements
Financial Records: Kept in accordance with applicable tax and accounting regulations
Marketing Communications: Until you opt out or we determine the information is no longer needed
Website Analytics: Typically retained for 2-3 years for business analysis purposes

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information:

Access: Request information about the personal data we collect and process
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Portability: Request a copy of your personal information in a portable format
Opt-out: Unsubscribe from marketing communications
Restriction: Request limitation of processing under certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Information" section. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the CCPA:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by us
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising CCPA rights

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

CRS Roofing & Construction
3866 Business Park Dr
Amarillo, TX 79110
Phone: +1 806-702-7648
Email: [email protected]

We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner.

Company Information